GAGAN SHORI

ICT PROFESSIONAL

214.938.2893 • gshori19@gmail.com

Strong focused, qualified, results driven innovative leader with 17 years of ICT Industry experience in multiple

international markets including Asia, Africa, and North America thus adept of working with diverse cultures.

Well proven ability to lead global network operations, consulting and system integration engagements, Managed

and Hosting Services having vast people, process and product management experience.

Expansive Telecom, IT and Cloud services domain knowledge. Areas of Expertise include:

Technology: Well versed with hardware/software applications used in 2G, 3G, 4G, - (GSM/UMTS/CDMA/Wireline

LTE/IMS (VoLTE) - CORE, RAN, and Transport. Strong delivery capabilities in Charging (IN Prepaid), billing

(BSS/OSS) and IT Cloud Platforms and Virtualization Technologies, Solutions, Architectures & Operation

Orchestration | SaaS, PaaS, IaaS offerings, SDN, NFV Concepts, VMware, Ericsson Cloud portfolio and offering

(ECS/ECM), TV and Multimedia solutions | Networking Protocols, Hosting Telco and IT Cloud Datacenters

(Network & Cloud Virtualization, Servers, Storage | ITIL and Ericsson MSTOP Processes.

Core Competences:

• Able to successfully lead, manage, and support multiple teams and projects simultaneously related to Managed

and Hosting Services, Network Operations, Consulting and System implementation and integration.

• Collaborative communicator continually focused on building relationships and promoting synergy across

business lines and global units to drive positive change, cohesive, comprehensive technology approaches and

enhanced profitability.

• In-depth understanding of core business functions and builds foundational skills to integrate core

functions across the organization

• Ability to form a holistic approach to identifying problems, formulating solutions, and adapting to change

• Financial management knowledge, consulting skills, strong business processes and acumen to drive

efficiencies

• Capacity to lead cross- functional teams and organizational level initiatives and projects.

• Leadership and communication skills that reflect greater knowledge, innovative ideas and capabilities to

drive and achieve results through more efficient teamwork and collaboration.

  ü Technical Team Leadership

  ü Telecom/IT/Cloud Computing

  ü Hosting & Managed Service

Contracts

  ü Execution and Delivery

  ü New Business development

  ü Strategic Analysis

  ü Customer-Centric

  ü Communication

  ü Group Budgeting

leading high-performance technical teams globally-dispersed Engineers and Service Delivery Managers

Region North America-Managed/Hosting Services- IT & Cloud organization

EXPERIENCE & NOTABLE CONTRIBUTIONS

ERICSSON INC, USA • Plano • Nov 2010 to Present

MANAGER, IT AND CLOUD SERVICES

Oversee end-to-end Managed/Hosted service operations & solutions delivery for Tier 1&2 Mobile operators

including AT&T Prepaid & its MVNO’s (Nationwide “GoPhone” Hosted Prepaid Solution based on Ericsson

Charging System, AT&T enhanced Smart limit, AT&T Ring back tone, AT&T NBFMC (Fixed Mobile Convergence),

AT&T Remote Patient Monitoring –RPM (IMS & Cloud based platform), AT&T CVC (Connected Vehicle Cloud),

AT&T VoWifi Calling, Sprint Prepaid & its MVNO’s, ZTAR Canada Hosted Prepaid platforms, T-Mobile Service

enablement platform.

Work closely with customers, MSCOO, Service Delivery team, Projects & System Integration, Sales/Customer

Engagement and account managers to ensure exceptional customer experience.

GAGAN SHORI, PAGE 2

KEY CONTRIBUTIONS:

• Achieved year over year stretch targets on agreed customer KPI’s and SLA’s for end to end Managed and

hosting operations platforms for AT&T and Sprint prepaid, IT and Cloud platforms

• Drove service level and predictive monitoring automation efforts and accomplished 100% Health check

automation and alarming objective on all network elements across all platforms.

• Responsible for Global transformation and transition efforts in establishing, managing and governing

offshore teams to support Cloud Services business growth leading to $2M USD in cost savings per year.

• Successfully lead the recent production launch of AT&T VoWifi (ePDG) and Cloud (CVC) platform.

• Assigned as a Managed Service Consultant

• Set clear directions, drive organizational goals, optimize processes, and proactively manage team performance

to improve overall efficiency, and to provide exceptional levels of customer support and delivery.

to TMO Service Enablement Uprising operations team,

• Customer Fulfillment responsible (CFR) for technical solution support to Presales/Sales teams, Account

Business Managers (CU) for add on sales and securing new business/services. Develop and execute on

delivery strategy/processes from pre-sales to realization of complex OSS/BSS solutions and lead complex

Cloud based proof of concept with Xaas, SaaS, PaaS , IaaS , IoT, TV and Media offerings in Ericsson state of the

art datacenters.

Incident management. Directed Cloud Services operational requirements during solution development,

integration, and support phases. Integrated two different geographically located NOC into one saving a $0.5

M/year. Minimized 3PP cost by negotiating support contracts and vendor management thus saving $1M.

T-Mobile (Through ENI, INC).

ERICSSON INDONESIA PT

ERICSSON INDIA LTD

GLOBACOM, LTD

RELIANCE INFOCOM, LTD

BHARTI CELLULAR, LTD (AIRTEL)

PAST EXPERIENCE & NOTABLE CONTRIBUTIONS

• USA

• Indonesia • 05/2005 to 04/2006

• India

• Nigeria

• India

• India

• 05/2006 to 08/2006

• 11/2004 to 05/2005

• 06/2004 to 11/2004

• 10/2002 to 06/2004

• 12/2000 to 10/2002

established process framework, fixed customer delivery issues, team collaboration, offshore governance

and initiated many solution enhancement efforts within short duration of time.

TECHNICAL LEAD- ERICSSON CLOUD/HOSTING SERVICES (THROUGH PERFICIENT INC USA), 9/2006 TO 11/2010

Technical Lead handling Ericsson Charging System Support, O&M tasks, TT resolution, CR, WR, CSR,

• TECHNICAL LEAD CONSULTANT

• TEAM LEAD CONSULTANT

• SPECIALIST SWITCH

• EXPATRIATE SWITCH SUPPORT

• LEAD –NSS & TAC

• SPECIALIST NSS

KEY CONTRIBUTIONS:

Lead the O&M support, system integration and implementation for world’s largest mobile operators in India,

Indonesia, Africa & North America for their wireline, wireless-2G/3G/4G/UMTS, CORE/RAN, IMS,

LTE/VoLTE , Charging System (IN) prepaid, Cloud and IT networks. Project rollouts and coordination across

network operations, system Integrations, equipment vendors, h/w-s/w upgrades, network upgrades and

migration support, network optimization, traffic analysis and finalizing the inter connectivity, roaming tests

between the different Vendor Switches like Alcatel-Lucent, Nokia, Siemens, Huawei ,Samsung and Ericsson etc.

Received the Reliance Infocomm Excellence Award in recognition for services provided.

Received the Bharti CTO award for successful Implementation of MSCs/BSCs and exploring new alarm

management system.

EDUCATION &TRAINING

B.E (Bachelor’s Degree in Electronics & Telecommunications) • TKIET • India•

MBA (Post Graduate Management in Business Administration) • Symbiosis • India

PMP Certified (Project Management Professional) • PMI .org • USA

Harvard Business School - Executive Education PLD • HBS • Boston (USA)

1994 ~1998

2001~2003

April-2010

Jan 2016